Privacy policy
Last updated 27 July 2026
This policy explains what CrewLineCRM does with information collected through www.crewlinecrm.com and through the CrewLineCRM application at app.crewlinecrm.com. It is written to be read, not to be survived.
Information we collect from this website
If you submit the request-access form we collect the name, business name, work email, trade, crew size and any notes you choose to give us. That is the entire set — there is no advertising pixel, no third-party analytics script and no cross-site tracking on this site.
Our hosting provider records ordinary server and security logs (IP address, user agent, requested URL, timestamp) as part of serving and protecting the site.
How we use it
- To reply to your request and work out whether CrewLineCRM fits your business.
- To set up your account and onboard you, if you decide to go ahead.
- To keep the site available and defend it against abuse.
We do not sell your information, we do not rent it, and we do not share it with advertisers. We will not add you to a marketing list you did not ask to join.
Information inside the application
When you use CrewLineCRM as a customer, you enter information about your own business and your own customers — records, invoices, staff and payroll figures. You control that data. We process it to provide the service to you and for no other purpose.
Each customer organisation's data is separated at the database level, so one company on CrewLineCRM cannot read another company's records. You can export your data to CSV from inside the application at any time, without asking us.
Processors we rely on
- Cloudflare — website hosting, DNS and protection against attacks.
- Amazon Web Services — hosting for the application and its database.
- Stripe — subscription billing and card payment processing. Card numbers go to Stripe directly; we never see or store them.
- Resend — sending transactional and notification email.
- Twilio — telephone numbers and call handling, for customers who use the phone module.
How long we keep it
Request-access submissions are kept while we are in contact with you and for up to 24 months afterwards, then deleted. Customer data inside the application is kept for as long as the account is open. If you close your account, tell us and we will delete it — export anything you want to keep first.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Write to privacy@crewlinecrm.com and we will respond within 30 days. If you are in a jurisdiction with statutory data rights, this is how you exercise them.
Cookies
This marketing site sets no cookies. The application sets a session cookie so you stay signed in; it is strictly necessary to operate the service and is not used for tracking.
Children
CrewLineCRM is a business tool and is not directed at anyone under 18.
Changes
If this policy changes in a way that matters, we will update the date above and, for material changes affecting customers, tell account owners by email.
Contact
Questions about this policy: privacy@crewlinecrm.com.