Terms of service

Last updated 27 July 2026

These terms govern your use of the CrewLineCRM website and application ("the Service"). By using the Service you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind that company.

1. Accounts and access

Accounts are currently provisioned by us on request. You are responsible for the accuracy of the information you give us, for keeping your credentials secure, and for what the people you invite into your organisation do with their access.

2. Your data is yours

You keep all rights to the information you put into the Service. We claim no ownership of it. We use it only to provide the Service to you, and we do not sell it or use it to train anything.

You can export your data to CSV from inside the application at any time. If you close your account, export what you need first — after closure we delete it.

3. Fees and billing

Subscription plans are billed monthly in advance in US dollars at the prices published on this site. Payment is processed by Stripe. Subscriptions renew automatically until you cancel; you can cancel at any time and the plan will run to the end of the period you have already paid for.

Fees already paid are not refundable except where the law requires it. If we change our prices, existing customers will be told before the change applies to them.

4. Payment processing for your customers

Card payments you take from your own customers are processed by Stripe under your own Stripe account, subject to Stripe's terms. Stripe's processing fees are charged by Stripe. We do not take a percentage of your customers' payments.

5. Payroll and tax — what we do not do

The Service calculates payroll figures and payroll taxes and keeps those records for you. It does not file tax returns and it does not remit tax on your behalf. Filing and paying the IRS and your state, correctly and on time, remains entirely your responsibility.

Nothing in the Service is tax, accounting or legal advice. Sales-tax rates and payroll tables change; check the figures against your own advisor's guidance before you rely on them.

6. Acceptable use

You agree not to:

• break the law with the Service, or use it to harass or defraud anyone;
• attempt to access another organisation's data, or probe or attack the Service;
• resell or white-label the Service without our written agreement;
• upload malware, or content you have no right to upload;
• send messages through the Service to people who have not agreed to hear from you.

7. Availability

We work to keep the Service running and to keep tested backups, but we do not promise uninterrupted availability. Maintenance, outages at our providers and events beyond our control can interrupt it.

8. Warranties and liability

The Service is provided "as is", without warranties of any kind to the extent the law allows. To the maximum extent permitted by law, our total liability arising out of the Service is limited to the fees you paid us in the twelve months before the event giving rise to the claim, and we are not liable for indirect or consequential losses, including lost profits or lost data.

Nothing here limits liability that cannot lawfully be limited.

9. Suspension and termination

You may stop using the Service at any time. We may suspend or close an account for non-payment, for a breach of section 6, or where we must do so by law — with notice and a chance to fix the problem wherever that is reasonable.

10. Changes to these terms

We may update these terms. Material changes will be notified to account owners by email before they take effect. Continuing to use the Service after that means you accept the updated terms.

11. Governing law

These terms are governed by the laws of the State of Nevada, USA, and the courts of that state have exclusive jurisdiction, without regard to conflict-of-law rules.

12. Contact

Questions about these terms: hello@crewlinecrm.com.