Questions people actually ask
What it costs, why there is no signup button, what happens to your customers' card payments, and what you can take with you if you leave. Every answer names the number or the limit.
What does CrewLineCRM cost?
CrewLineCRM costs $99 a month for up to 10 people, or $499 a month for up to 25. Above 25 it is quoted, from $1,000 a month. The price is per business.
The plans differ in how many people they cover, not in what they do.
Do I pay for every person I add?
No — not inside your band. Pro covers up to 10 people and Business up to 25, and everyone inside that number is included. Putting an eighth tech on a Pro account does not change the bill.
What counts as a user?
A person with a login. Owner, manager, staff and accountant all count against the same seat number, and so do you. A customer booking through your public booking page has no login and does not count.
What happens when I hire an eleventh person?
Pro stops you. The seat cap is a hard cap enforced inside the database transaction, not a warning banner: the invite that would take you past 10 is refused with a 402 and a prompt to move to Business. You are not upgraded automatically.
Is there a contract or a minimum term?
No. Billing is month to month and there is nothing to sign for a year. The price on the pricing page is the price — there is no quote call to find out yours.
Is there a free trial?
No, and there is no trial clock either — no countdown, no expiry date, and nothing that downgrades an account on its own. Access is by request: a person sets you up on the plan you agreed to, and that is the plan you are on. Naming a trial length would be inventing one.
The full pricing page — the three plans side by side, and what the price leaves out.
Why is access by request instead of a signup button?
Because a person sets up every account: someone imports your customer list from CSV, sets up your services and rates, and gets your first week on the schedule before you rely on it in front of a customer.
The request form is the only way in from this site. A real person reads it, no card is taken to start the conversation, and a poor fit gets told so rather than sold a seat.
Who sets up the account?
A person, not a setup wizard. Customers and inventory come in from CSV, with a dry-run preview that writes nothing and a typed IMPORT confirmation. Those two are the only importers there are — no direct connection to QuickBooks, Jobber or any other product.
How do I add my crew?
By invite link. You create the invite and you get the link itself, so you can hand it over however suits. An invite that would take you past your seat cap is refused rather than queued.
What the request form asks for, and what happens after you send it.
How do payments from my customers work?
CrewLineCRM records payments; it never processes them. A customer pays you in cash, check, card or anything else, you record it against the invoice, and the invoice, the customer's history and the books all move from that one entry.
The recording is strict: totals are computed by the server in whole cents, a payment past the invoice total is rejected, and refunds can never add up to more than the payment they are against. The invoice goes out as plain-text email — there are no invoice PDFs.
Can my customer pay the invoice by card online?
No. There is no live card checkout for your customers' money. The checkout action inside the product produces a clearly labelled simulation link on CrewLineCRM's own domain, and every response is marked as simulated. Taking the card still happens wherever you take it today.
Do you take a percentage of what I collect?
No. No transaction fee, no processing cut, no percentage of your revenue, because CrewLineCRM never touches that money. The $99 or the $499 is the whole bill — and it is why there is no reason here to push you toward one card processor.
Can I bill a customer the same amount every month?
You can track it, not charge it. A recurring plan is created at a price fixed in cents that no later request can restate, and you can cancel it — but no card is charged on that schedule.
The complete list of what CrewLineCRM does not do — written down here rather than discovered in month two.
Does CrewLineCRM file and pay my payroll taxes?
No — CrewLineCRM calculates payroll taxes and keeps the records, but filing the returns and remitting the money to the IRS and to the State of Nevada stay with you, by their deadlines.
What it does calculate: federal income-tax withholding by the IRS Publication 15-T percentage method, Social Security and Medicare including Additional Medicare, and the Nevada employer taxes — Modified Business Tax at 1.17% above the $50,000 quarterly exemption, unemployment insurance on the year's wage base, and the CEP surcharge. The product prints that filing disclaimer on every payroll screen it has.
Does it calculate overtime?
No. Straight time only. CrewLineCRM does not compute time-and-a-half or any premium rate, and it says so in its own payroll disclaimer rather than leaving you to find out at the first pay run.
Does it handle sales tax?
Nevada only — 17 counties are in the product and nothing else is. Inside Nevada it decides and shows the reason: a job that improves real property collects $0, labor-only collects $0, and only part and material lines on a retail sale are taxed. Remitting it is not modeled.
Do you withhold state income tax?
No, for any state. Nevada has none to withhold, and CrewLineCRM does not compute withholding for any other state — it says so plainly instead of handing back a confident zero.
Can I get my data out?
Yes — five things export to CSV any day you like, without asking anyone: customers, leads, contacts, reviews, and a manifest of your files. That is the whole true list, and it is shorter than the list of what does not export.
The files export is metadata only: what you uploaded and what each file hangs off, never the file bytes. The rest is rendered server-side from your own rows and neutralized against spreadsheet formula injection.
What does not export?
Fifteen areas, named rather than glossed: invoices, payments, recurring plans, expenses, payroll, the books, staff, timesheets, time off, jobs, the schedule, inventory, bookings, contracts and activities. None has a CSV export today, and the product ships that same gap list on its own export screen — so you find out on day one, not on the day you try to leave.
Who in my company can export?
The owner and the accountant. Managers are denied export, which is unusual enough to say out loud: a manager can run the work day to day and still cannot pull the customer list out of the system.
What does it cost to leave?
Nothing beyond the month you are already in. Billing is month to month, so there is no exit fee and no remaining term to buy out. Run the five exports before you go, because the other fifteen areas will not follow you.
Where your data lives and how to get it out — the isolation, the export list and the gap list in full.
Is my data separated from other companies' data?
Yes — at the database itself, not only in the app code: every tenant table runs PostgreSQL row-level security in FORCE mode, and a request that arrives with no company context returns zero rows rather than everybody's.
Your company identity is set as a transaction-local setting through one choke point, so a pooled connection cannot carry one company's context into the next request. There are 52 row-level-security statements across the migrations: a property of the schema, not a filter someone has to remember to write.
Who inside my company can see what?
Four roles on a default-deny matrix: owner, manager, staff and accountant. Every route has to declare the capability it needs or the app refuses to start.
Your field crew can see the job and the customer's history without seeing payroll. Staff cannot list the staff directory or anyone's pay, job prices are stripped from their records by the server rather than hidden in the page, and they can read an invoice without being able to send it or take a payment.
Is there two-factor authentication, or a password reset?
No. There is no MFA, no TOTP and no authenticator support of any kind. There is a self-service password reset — the "Forgot your password?" link on the sign-in screen emails a single-use link, and using it ends every other session. The isolation and permission answers above are real and checkable; multi-factor is not, and we would rather say so than imply it.
No third-party trackers on this site, which is why there is no cookie banner. More on where your data lives.
What kind of business is CrewLineCRM for?
A contracting business with a crew — roughly 5 to 25 people — that runs a schedule, invoices its own customers and pays people. It runs for one person, but $99 a month then buys more system than the work needs.
The shape of the work matters more than the trade: jobs at addresses, a crew that has to be looking at the same schedule, and invoices you send yourself.
Does it work outside Nevada?
Yes, apart from the tax math. Schedule, jobs, customers, invoicing, timesheets and books do not care where you are. Sales tax is Nevada-only and the employer payroll taxes are Nevada's. Federal withholding and FICA apply anywhere; your own state's employer taxes are not in the product, and it tells you so.
Is there a phone system, a mobile app, or an offline mode?
No, no and no. No plan sells a phone module — no phone tree, no voicemail, no recording, no transcription. There is no native app in any store; it is responsive web, and the same login works on the phone in the truck. And there is no offline mode, nothing that syncs later. It needs a connection.
Everything CrewLineCRM does, module by module — and how the pricing models compare, including where flat rate is the wrong choice.
Where do I ask something that isn't answered here?
On the request form — there is a free-text box on it, and a question about whether CrewLineCRM does a particular thing gets a yes or a no rather than a booked demo.
- The price on the pricing page is the price.
- If it isn't a fit, you get told so instead of sold a seat.