Field service software that doesn't charge per user

The phrase gets used loosely, so it is worth splitting into the three questions it should actually answer. Is there a per-seat line item at all? Is there a cap on people, and is that cap hard or is it a warning? And does the plan tier itself move as the crew grows — because a plan that jumps price every fifth person is per-seat pricing with the seats bundled into the sticker.

CrewLineCRM answers those three plainly: no per-seat line item, a cap that is hard, and two published tiers. The rest of this page is what the other shapes look like, and where each one beats the other.

Per seat

The plan includes a set number of logins and every login past that number is a line item. Jobber prints this shape openly: each tier states how many users it "includes", and additional users carry a stated monthly charge each. Read the included-user count and the per-extra-user rate together on Jobber's own pricing page (opens in a new tab) — we deliberately do not reprint their numbers here, because a price we copied once and stopped checking would quietly become a lie told in our own favour.

Per technician

The count is not logins but field technicians, and the number is usually not published. ServiceTitan describes per-technician pricing and prints no dollar figure anywhere on its pricing page; each package carries a Request Pricing button instead — as published on ServiceTitan's pricing page (opens in a new tab), read 10 August 2026.

Metered on work, not people

Users are unlimited but the work is counted. ServiceM8 meters jobs a month: each tier states a jobs-per-month ceiling alongside unlimited users — see ServiceM8's own pricing page (opens in a new tab) for the current tiers. The ceiling is real, and what moves you up a plan is a busy month, not a new hire.

Flat per business

One price covers the business. This is the shape CrewLineCRM uses and the shape Service Fusion uses, and the two are not the same thing: Service Fusion is uncapped on users, CrewLineCRM is capped. That difference is the next two sections.

Some competitors genuinely are uncapped, and it would be dishonest to write this page without saying so. Service Fusion prints "Unlimited Users" on every plan — see Service Fusion's own pricing page (opens in a new tab) for what that costs today.

Run that out and the uncapped shape wins well before forty people: an uncapped plan costs the same at forty people as at four, while ours steps once at eleven and again at twenty-six. The two products are not feature-for-feature equal, so the cheaper number is not automatically the better buy — but on the shape of the bill alone, from around eleven people, flat-with-a-cap loses and uncapped wins. We checked this against the vendors' own pricing pages rather than assuming it, and publishing the answer we got is the only reason to believe the rest of the page.

Here is the only arithmetic on this page we can stand behind without checking anyone else's website this morning: CrewLineCRM at ten people is $99 a month, and CrewLineCRM at three people is also $99 a month. On a per-seat plan the same two numbers are different from each other, and the gap widens every time you hire. Price your own ten against whatever Jobber (opens in a new tab) and Housecall Pro (opens in a new tab) publish today — included users plus the per-extra-user rate — and compare it to $99.

Two caveats belong next to that arithmetic. The plans are not feature-for-feature equal, so read both feature lists before treating the smaller number as the better deal — start with what each CrewLineCRM module does. And these are the month-to-month figures; several vendors in this category print a lower number for an annual commitment, while CrewLineCRM publishes no annual price at all.

Below about five people the arithmetic runs the other way, which is the next question.

If you work alone, $99 a month is money you do not need to spend yet. ServiceM8 publishes a free tier for a single user at a low monthly job count — see their pricing page (opens in a new tab). Start there. CrewLineCRM is built around a crew: four roles, timesheets, time-off balances, and a field tech who can open the job without seeing payroll. On your own, most of that is overhead you are paying to carry.

Above 25 people there is no self-serve plan to click. The Custom tier is request-only, quoted from $1,000 a month, and it still stops at 100 seats. If you are hiring fast and you want to put in a card and start tonight, an uncapped vendor is the straighter road, and this page has already named one.

There are also reasons to walk away that have nothing to do with price. CrewLineCRM records your customers' card payments against the invoice; it does not process them. It calculates payroll tax and keeps the records, but it does not file or remit anything. Sales tax is Nevada only. There is no offline mode and nothing to download from an app store. The complete list is on what it doesn't do, and the short version is in the FAQ.

Both were read on 10 August 2026 — ServiceTitan's pricing page (opens in a new tab) and Housecall Pro's pricing page (opens in a new tab). Where a number is not published at source, this page describes the shape and stops. A per-seat figure for either company would have to come from a third-party blog, and third-party blogs are where most of the numbers in this category go stale.

That is the rule for everything above. Every figure on this page is one the vendor prints on its own pricing page, quoted with the date it was read and linked so you can check it in the next thirty seconds. Prices move. A comparison table with no dates on it is a table somebody typed in a different year.