Terms of service

Last updated 18 August 2026

The Service is operated by Tyler Wiseman, a sole proprietor trading as CrewLineCRM ("we", "us"). These terms govern your use of the CrewLineCRM website and application ("the Service"). By using the Service you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind that company.

1. Accounts and access

Accounts are currently provisioned by us on request. You are responsible for the accuracy of the information you give us, for keeping your credentials secure, and for what the people you invite into your organisation do with their access.

2. Your data is yours

You keep all rights to the information you put into the Service. We claim no ownership of it. We use it only to provide the Service to you, and we do not sell it or use it to train anything.

You can export your customers, leads, contacts, reviews and timesheets to CSV from inside the application at any time. Other records — invoices and payments among them — have no CSV export yet; your data lists exactly which do and which do not, and that list is the accurate one.

If you close your account, export what you need first. We keep your data for 30 days after closure so you can still ask us for a copy, and delete it after that. If you want it deleted sooner, ask and we will.

3. Fees and billing

Subscription plans are billed monthly in advance in US dollars. The Pro and Business plans are billed at the prices published on this site. The Custom plan is not sold at a published price: it is quoted per business, starts at $1,000 a month, and is billed at the figure set out in the quote or order we agree with you — that figure governs, not this site.

Payment is processed by Stripe. Subscriptions renew automatically until you cancel. You can cancel at any time from the billing section inside the application, or by emailing hello@crewlinecrm.com; the plan then runs to the end of the period you have already paid for.

Fees already paid are not refundable except where the law requires it. If we change our prices, existing customers will be told before the change applies to them.

4. What your plan includes

Every plan includes the same five modules. Plans differ in three allowances: the number of people who can log in, the number of customer emails you can send in a month, and how much file storage you get. All three are published as numbers on the pricing page, and all three are enforced by the Service rather than merely advertised — you are told when you reach one, and never billed past it.

We may add to what a plan includes at any time. If we need to remove something from a plan you are already on, we will tell you before it applies to you, on the same footing as a price change.

5. Payments from your customers

The Service records the payments you take from your customers — cash, cheque, card or bank transfer — against the invoice, so your books and your customer's history stay right. It does not process card payments for you. Taking the card payment itself still happens wherever you take it today. We never sit between you and your customer's money, and we never take a percentage of it.

Stripe processes your own subscription payment to us for the Service, under our account and subject to Stripe's terms. Stripe is not involved in the payments your customers make to you.

6. Payroll and tax — what we do not do

The Service calculates payroll figures and payroll taxes and keeps those records for you. It does not file tax returns and it does not remit tax on your behalf. Filing and paying the IRS and your state, correctly and on time, remains entirely your responsibility.

Nothing in the Service is tax, accounting or legal advice. Sales-tax rates and payroll tables change; check the figures against your own advisor's guidance before you rely on them.

7. Acceptable use

You agree not to:

• break the law with the Service, or use it to harass or defraud anyone;
• attempt to access another organisation's data, or probe or attack the Service;
• resell or white-label the Service without our written agreement;
• upload malware, or content you have no right to upload;
• send messages through the Service to people who have not agreed to hear from you.

8. Availability

We work to keep the Service running and to keep tested backups, but we do not promise uninterrupted availability. Maintenance, outages at our providers and events beyond our control can interrupt it.

9. Warranties and liability

The Service is provided "as is", without warranties of any kind to the extent the law allows. To the maximum extent permitted by law, our total liability arising out of the Service is limited to the fees you paid us in the twelve months before the event giving rise to the claim, and we are not liable for indirect or consequential losses, including lost profits or lost data.

Nothing here limits liability that cannot lawfully be limited.

10. Suspension and termination

You may stop using the Service at any time. We may suspend or close an account for non-payment, for a breach of section 7, or where we must do so by law — with notice and a chance to fix the problem wherever that is reasonable.

11. Changes to these terms

We may update these terms. Material changes will be notified to account owners by email before they take effect. Continuing to use the Service after that means you accept the updated terms.

12. Governing law

These terms are governed by the laws of the State of Nevada, USA, without regard to its conflict-of-law rules. The state and federal courts sitting in Nevada have exclusive jurisdiction over any dispute arising out of them.

13. Security and your customers' information

We keep reasonable administrative and technical safeguards around the Service. Every organisation's records are isolated from every other organisation's at the database level, not merely in the interface — your data describes how.

Much of what you put into the Service is information about other people: your customers and your crew, including payroll figures. As between you and us, that information is yours and we process it only to run the Service for you, on your instructions. If we become aware of a security breach affecting your data, we will tell the account owner without undue delay, describe what we know, and say what we are doing about it. We will not wait to have a complete picture before telling you there is a problem.

14. General

If any part of these terms is held unenforceable, the rest stays in force and that part is applied as closely to its intent as the law allows. Our not enforcing something is not a waiver of it. You may not assign these terms without our written agreement; we may assign them to a successor to the business, on notice to you. Sections 2, 5, 6, 9 and 13 survive the end of your account. These terms, together with any order or quote we agree with you, are the entire agreement between us about the Service.

15. Contact

Questions about these terms: hello@crewlinecrm.com.